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Shopping Cart
Your Shopping Cart is empty.
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{{ 'product.bundled_products.label' | translate }}
{{ 'product.bundle_group_products.label' | translate }}
{{ 'product.buyandget.label' | translate }}
{{ 'product.gift.label' | translate }}
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{{item.quantity}}x S$0 {{ item.unit_point }} Point
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Store Credit

Returns initiated within 15 days of receipts are eligible for store credits.

  • How will I receive my store credit?

You’ll receive a confirmation via email from us with your store credit number once the return is processed.

  • How long does it take to process my store credit?

Returns are typically processed within 7-15 business days after being received to our Head Office in Singapore.

  • Does store credit expire?

There’s no expiry to our store credit so take your time shopping with them


Please note that exchange items will be sent back to the shipping address associated with the order. If your shipping address has changed, please reach out to us at admin@jadoregems.com for assistance.


  • Do I have to pay for shipping for my new order/exchange item?

Yes, shipping will have to be paid on any new/exchange orders placed for size changes. Domestic orders over USD150.00 receive free courier shipping as well as international orders over USD350.00.